Remote Help Desk Assistant

Montgomery Cloud Solutions, a cloud software company in Montgomery, AL, is hiring a Remote Help Desk Assistant (2 openings). You will support our customers and team by chat, email and remote sessions. This role is fully remote within the US. What you will do: - Answer support tickets by chat and email - Troubleshoot accounts, software and access issues remotely - Write clear help articles and notes - Escalate harder problems to the right team About you: - At least 1 year of IT or technical support experience - Clear written communication and patience - A quiet home workspace and reliable internet What we offer: - $21 to $29 per hour - Fully remote within the US - Health insurance and paid time off - Paid certifications and training How to apply: create your Fiondr profile, upload your resume and tap "I'm interested". A Fiondr recruiter reviews every profile and will message you.