IT Help Desk Technician

Charter Oak IT Services is hiring two IT Help Desk Technicians in Hartford, CT. You will be the first point of contact for our clients when something stops working, and you will solve most problems on the first call. What you will do: - Answer support calls, emails and tickets - Troubleshoot Windows, Mac, Microsoft 365 and printer problems - Set up new laptops, user accounts and phones - Reset passwords and manage user access - Visit client offices to fix hardware and network issues - Write clear notes in our ticketing system About you: - At least one year of help desk or IT support experience - Comfortable with Windows, Microsoft 365 and basic networking - CompTIA A+ is preferred - Patient and good at explaining technology in plain language - A valid driver's license What we offer: - $24 to $28 per hour - Paid certification exams and training - Medical, dental and vision insurance - 401(k) with a company match - Mileage paid for client visits How to apply: create your Fiondr profile, upload your resume and tap "I'm interested". A Fiondr recruiter reviews every profile and will message you.