Customer Support Specialist

Bluepeak Software is hiring two Customer Support Specialists in Boston, MA. Our scheduling and billing software is used by about 1,200 small clinics, and our support team helps front desk staff and clinic owners by chat, email and phone. What you will do: - Answer customer questions by chat, email and phone - Troubleshoot problems and walk customers through fixes - Write clear bug reports for our engineers - Keep our help center articles up to date - Share customer feedback with the product team About you: - At least one year in customer support, ideally for a software product - Clear writer and patient explainer - Comfortable learning new tools quickly - Healthcare office experience is a plus What we offer: - $55,000 to $62,000 a year - Hybrid schedule: three days in our Back Bay office - Medical, dental and vision insurance, with 90% of premiums paid - 401(k) with a 4% match and 20 days of paid time off - A clear path to Senior Support or Customer Success How to apply: create your Fiondr profile, upload your resume and tap "I'm interested". A Fiondr recruiter reviews every profile and will message you.